Reference

What You Agree To When You Use 9gld

These terms set the rules for every account opened on 9gld — how deposits via GCash, Maya, or InstaPay are processed, what we expect from you, and what you can expect from us.

GCash, Maya & InstaPay coveredAccount eligibility rulesWithdrawal & payout conditionsBreach & suspension clausesPhilippines-applicable terms
9gld What You Agree To When You Use 9gld
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear or you have a question about how these terms apply to your account, our support team handles terms-related queries directly. You can reach us through live chat on the site, by email at the address shown in your account dashboard, or via the help form in the support section. We aim to respond to formal terms queries within one business day.

Team online

Live Chat

Start a chat from any page on 9gld. A support agent can walk you through a specific clause or account rule in real time.

Email Support

For written records of a terms dispute or formal request, email us at the address listed inside your account dashboard under Help.

Help Form

Submit a structured query through the help form in your account. Tag it as a Terms inquiry and our compliance team picks it up first.

POLICY STANDARDS

How 9gld Handles Your Account Under These Terms

Our terms are built around four consistent practices: clear data handling, honest cookie use, account-level security, and a defined process for requesting changes to your information. Every one of these applies the moment your account is created.

Data Handling We collect only what is needed to operate your account and process GCash, Maya, or InstaPay transactions. Your data is not sold to third parties.
Cookie Use Cookies on 9gld track session activity and payment flow, not personal browsing outside the site. You can manage cookie preferences from the site footer.
Account Security Login is protected by OTP verification tied to your registered mobile number. Any unrecognised access should be reported immediately via live chat.
Change Requests To update your registered name, linked e-wallet, or contact details, submit a request through the account settings page with a valid ID attached.

Questions About Your Rights and Account Terms

Common questions from Philippines players about how these terms work in practice — covering account access, payment rules, and what happens when something goes wrong.

Yes. You can request account closure through the help form or live chat. Any pending GCash, Maya, or InstaPay withdrawals must be processed before closure is finalised.

Contact support with your InstaPay transaction reference number. We review the record on our end and respond within one business day with findings and next steps.

The same terms apply across all supported payment channels. Switching between GCash, Maya, and InstaPay does not alter your rights or obligations under the account agreement.

We post a notice on the site and send an alert to your registered contact. Continued use of your account after the notice date means you accept the updated terms.

You will receive a notice explaining the reason. You can appeal through email support with any relevant documentation, and we will review within three business days.

The same terms apply nationally. Access and eligibility still depend on whether online gaming is permitted under local law in your specific area of the Philippines.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.