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How 9gld Handles Your Personal Information

This page tells you exactly what data 9gld collects when you open an account, make a deposit through GCash, Maya or InstaPay, and use the lobby — and what we do with it.

Account data explainedGCash, Maya, InstaPay transaction recordsYour right to access and correctCookie and device dataHow to reach our privacy team

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DATA HANDLING DETAILS

How We Protect and Manage Your Account Data

Data security at 9gld is built around the account layer — the point where your GCash, Maya or InstaPay details, login credentials and session history converge. We apply SSL encryption across every data transfer between your device and our servers, and account access requires OTP verification at login. Here is what each area of our data practice covers.

Cookies and Device Tracking

We use session cookies to keep you logged in and analytics cookies to see which lobby sections get the most use. You can manage cookie preferences through your browser settings at any time.

Account Security and Retention

Login attempts are logged per session. Account data is retained while your account is active and for a period after closure as required by applicable rules in your jurisdiction.

Transaction Data Storage

Every GCash, Maya and InstaPay transaction linked to your account is stored in encrypted form. Only authorised personnel involved in payment verification and withdrawal processing can access these records.

Requesting Changes or Deletion

Submit a written request via live chat or email with your account ID. We will confirm receipt and respond with the action taken within the period required by applicable data rules.

PRIVACY CONTACT PATHS

Reach Our Team About Your Data

Questions about what we hold, requests to correct an error, or a formal deletion request — all of these go through the same privacy contact path. Our support team handles account data queries separately from general gameplay questions, so your request gets to the right person without delay.

What We Collect and Why We Collect It

9gld Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you open an account with 9gld, we collect the information you submit during registration — name, contact details and date of birth — alongside transaction data generated each time you fund your account via GCash, Maya or InstaPay. We also record session activity: login timestamps,

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device type, browser version and the IP address used to access the lobby. This data lets us verify account identity, process withdrawals to your e-wallet, and detect unusual activity that could indicate unauthorised access. We do not sell your personal data to third-party marketers. Payment transaction
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records tied to GCash, Maya and InstaPay transfers are held in line with applicable financial record-keeping requirements and deleted on a schedule set by the rules that apply in your jurisdiction. Availability of any account feature depends on local law and is open to eligible players
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only. If you connect via a mobile browser or a saved shortcut on Android or iOS, the device identifier may also be logged as part of our account-security checks. You can request a full copy of the data we hold against your account at any time
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through the privacy contact path described below.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Your Privacy Questions, Answered Directly

These are the questions we hear most often from accounts in the Philippines about how their data is handled. If your question is not here, live chat or email gets you a direct answer from the data team.

We collect your name, date of birth, contact details and the e-wallet or bank information you provide during registration. GCash, Maya and InstaPay transaction records are also logged per deposit and withdrawal.

Yes. Send a data access request through live chat or email with your registered account name. We will compile and return your account data within the timeframe set by applicable rules.

We do not sell your data to marketers. We may share account data with payment processors — including GCash, Maya and InstaPay infrastructure — only where necessary to complete your transaction or meet a legal requirement.

Active account data is retained while your account remains open. After closure, we keep transaction records for the period required by the financial and data rules that apply in your jurisdiction.

Some fields — like your contact number or registered e-wallet for GCash or Maya — can be updated directly in your account profile. For name or date-of-birth corrections, submit a request through our support team.

We close your account and stop active data processing. Transaction records and identity data required by applicable rules are retained for the legally mandated period, then deleted on our standard schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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How 9gld Handles Your Personal Information

How We Protect and Manage Your Account Data

Cookies and Device Tracking

Account Security and Retention

Transaction Data Storage

Requesting Changes or Deletion

Reach Our Team About Your Data

Your Privacy Questions, Answered Directly

01 What personal data does 9gld collect when I open an account?

02 Can I see all the data 9gld holds on my account?

03 Does 9gld share my data with third parties?

04 How long does 9gld keep my account and transaction data?

05 How do I request a correction to my account data?

06 What happens to my data if I delete my account?

Privacy Policy

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