Reference

Know Where You Stand With 9gld

These legal terms set out the rules that apply when you access 9gld and use your account — including how we handle your data, how payments through GCash, Maya, and InstaPay are governed, and what happens when you contact us for support.

Account TermsPrivacy PracticesGCash & Maya UseInstaPay TransactionsUser Rights

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ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and data privacy are handled through specific, verifiable practices — not vague promises. We use SSL encryption on all account sessions, including when you link a GCash or Maya wallet. Here is what we do in each key area, and how you can act on your rights.

Data Handling

We collect only what is needed to run your account — name, contact details and payment method identifiers like your GCash-linked mobile number. We do not sell this data to third parties.

Cookie Use

Our site uses session and analytics cookies. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect account login and lobby loading.

Data Retention

Account records are retained for the period required under applicable law. After account closure, personal data is held only as long as legally required, then deleted or anonymised.

Request Your Data

You have the right to request a copy of the personal data we hold on your account, or to ask for corrections. Submit the request through the help form and select the Data Request category.

CONTACT LEGAL

Reach Us About Any Policy Question

If something in these terms is unclear, or if you need to raise a concern about your account, your data, or a payment processed through GCash, Maya, or InstaPay, our support team handles legal and policy queries directly. You can reach us through live chat inside your account, by email, or through the help form in the account settings panel. We aim to acknowledge policy-related queries promptly and resolve them in writing so you have a clear record.

Our Legal Position and How It Applies to You

9gld Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you open an account with us and make a deposit — whether through GCash, Maya, or InstaPay — you enter into a binding agreement with 9gld under the terms published on this page. These terms govern how your account is created, verified, and used. Eligibility

1
depends on your jurisdiction: access to 9gld is conditional on local law where you are located, and we reserve the right to restrict accounts in regions where online gaming is not permitted. Your personal details submitted at registration, including the mobile number tied to your GCash
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or Maya wallet, are processed in line with our privacy practices described in the Trust section below. We may update these terms periodically; continuing to use your account after any update means you accept the revised terms. Dispute resolution follows the process outlined in your account
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agreement — contact our support channel first, and we will work through the issue with you directly. Transactions processed via InstaPay are subject to your bank or e-wallet provider's own terms in addition to ours. We do not accept liability for delays caused by a third-party
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payment provider. Any changes to payment limits or accepted methods will be communicated through your account notification inbox before taking effect.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

What You Are Asking About Our Terms

These are the questions we get most often about account terms, privacy and legal policy. If your question is not here, reach out through live chat or the help form in your account panel.

Yes. Every transaction through GCash, Maya or InstaPay is covered by our account terms. Your e-wallet provider's own terms also apply separately to the transfer on their end.

Access depends on local law where you are located. We restrict accounts in jurisdictions where online gaming is not permitted. You are responsible for confirming your eligibility under local rules.

Log into your account, open the help form, and select the Data Request category. We will confirm receipt and provide your data summary in writing within the timeframe required by applicable law.

After closure, we retain your records only for as long as required under applicable law. Once that period ends, your personal data is deleted or anonymised per our data retention policy.

Contact us first via live chat or the help form with your transaction reference. We review the record on our end; if the issue involves InstaPay's network, we will coordinate directly with the relevant party.

Yes. Any material update to our terms will appear in your account notification inbox before it takes effect. Continuing to use your account after that date means you accept the updated terms.

Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoPrivacy Policy InfoPerya Color Game Fair Play Rules InfoFAQ

Know Where You Stand With 9gld

How We Protect Your Account and Data

Reach Us About Any Policy Question

What You Are Asking About Our Terms

01 Do these legal terms apply when I deposit via GCash or Maya?

02 Can I access 9gld if online gaming is restricted in my area?

03 How do I request a copy of the personal data 9gld holds on me?

04 What happens to my account data if I close my account?

05 How do I dispute a charge or a payment processed through InstaPay?

06 Will I be notified if these legal terms change?

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